Here are six ways that we found across the therapists that we work with that improve patient compliance and reduce cancellation rate.
- Have a standardized format for evals.
- Schedule the full plan of care – all visits – during the first eval.
- Test, treat, and re-test at every visit.
- Explain the three phases of healing.
- Send an appointment reminder the day before the visit.
- Have everyone ask “When do we see you next?”