Chad Madden sits down with Lisa Flexner, founder of Flex Health Consulting, to talk about her surprising journey from tech and executive coaching to becoming a physical therapist—and how a broken shoulder led to a career transformation.

Lisa shares her insights on building people-centered practices, preventing burnout, and why culture—not marketing or operations—is the foundation of every successful clinic. She breaks down why Gen Z isn’t the problem, how to attract and retain great clinicians, and what practice owners can do to create lasting impact.

Book a free demo call and get a behind-the-scenes look at the exact systems, tools, and frameworks Chad used to grow from a solo PT to a $20M practice — and the blueprint he’s using to reach $100M. https://getbreakthrough.com/demo/

⏱️ Topics Covered:
0:00 – Lisa’s career change journey
3:00 – Breaking her shoulder + discovering PT
6:00 – From clinician to consultant
10:00 – Why people-first practices outperform
15:00 – How to define your core values
22:00 – Understanding and preventing burnout
30:00 – Gen Z, culture shifts & retention strategies
40:00 – Tech, mental health & team building
46:00 – Who Flex Health helps & how to reach Lisa

📌 Connect with Lisa Flexner:
Website: https://flexhealthconsulting.com
LinkedIn: https://linkedin.com/in/lisa-flexner-dpt