Chad Madden sits down with DPTs Brenna Strawser & Christian Grove to unpack the simple, repeatable systems behind 500+ Google reviews and months of 100% graduation rates. You’ll hear the exact “ask” script, how to use QR codes at discharge, proactive scheduling to keep caseloads full, and empathy-driven communication that boosts outcomes. Perfect for private practice owners and clinical leaders who want full schedules and raving fans.

Book a free demo call and get a behind-the-scenes look at the exact systems, tools, and frameworks Chad used to grow from a solo PT to a $20M practice — and the blueprint he’s using to reach $100M. https://getbreakthrough.com/demo/

Time Stamps

02:22 – Why Google reviews matter + monthly clinic challenge

03:59 – The step-by-step review “ask” (QR codes, standing beside, troubleshooting)

08:50 – Balancing production & relationships; graduation rate as a quality metric

10:25 – “End strong” & future pacing: shaping patient memory between visits

13:55 – Proactive scheduling to prevent doubles/triples and keep care high-quality

15:48 – Empathy & adaptability: numbers vs. narratives; revamping on plateaus

20:07 – Lessons from travel/SNF and mentoring new grads; book recs & close