In the latest episode of the Grow Your Practice podcast, we dive into the rich insights from our “Market for Profit” session at boot camp held in Harrisburg. This session was dedicated to uncovering effective strategies to maximize the use of clinic space, efficiently schedule patient visits, and ultimately drive up revenue. Here’s how physical therapists can leverage these strategies to optimize their practices.

Filling Schedules and Utilizing Space

During the bootcamp, we explored the correlation between clinic size and patient visits. For instance, a 3000 square foot clinic should ideally handle about 300 patient visits per week to maximize space efficiency. If you’re seeing fewer visits than this, it’s time to reevaluate your use of space. Here’s a straightforward formula we discussed:

  • Space Utilization: For every 1000 square feet, aim for 100 patient visits per week.
  • Clinician Capacity: Ensure each clinician can handle 40 to 60 visits per week, maximizing their potential within the available space.

Reactivating Past Patients

Reactivations are the lowest hanging fruit in practice marketing, requiring minimal expense and effort. A simple “how are you” message can re-engage past patients, filling your schedule quickly. Here’s the process we recommend:

  1. Identify Past Patients: Look at your records from the last 6 months to 2 years.
  2. Send Personalized Messages: A simple text asking how they are can reignite their interest in your services.
  3. Follow Up: Engage with those who respond to schedule appointments.

Leveraging Referrals

Referrals are a goldmine for practice growth. We discussed three main sources:

  • Word of Mouth: Encourage satisfied patients to refer friends and family.
  • Professional Referrals: Engage with physicians, nurse practitioners, and other clinicians.
  • Community Partnerships: Connect with local businesses that can promote your services to their employees, especially those offering favorable insurance benefits.

Expanding Service Offerings

To counterbalance the effects of low reimbursement rates from insurance, consider expanding your service offerings. Techniques such as dry needling, laser therapy, and shockwave therapy not only enhance patient care but also add new revenue streams. Here’s how to implement:

  • Evaluate Profitable Services: Determine which services can be provided within your specialty that also offer higher reimbursement rates.
  • Educate Your Team: Ensure that all team members are proficient in new techniques.
  • Market New Services: Promote these new services to both existing and new patients.

Building a Strong Brand and Community Presence

A strong brand is essential for attracting new patients and retaining existing ones. Know your community; understanding the demographics and needs of your neighborhood will help you know how to market. Then, use educational workshops and active digital marketing strategies to build trust and raise visibility in your community.

At the end of the day…

Adopting these strategies can significantly increase both the operational and financial health of your physical therapy practice. By focusing on efficient space utilization, patient reactivation, strategic referrals, service expansion, and robust marketing, you can ensure sustainable growth and success. Watch the full episode for the full learning experience.

Apply for Profitability Under Pressure today. You’ll learn even more keys to increasing profit margins, connect with like-minded owners, and achieve financial stability and growth. Extended deadline is June 7th at 11:59PM EST.

Apply to Profitability Under Pressure where practice owners will learn how to use text messaging for profit and patient engagement, optimize hiring processes

Reflecting on Bootcamp Harrisburg: May 16th-18th

Last week’s Bootcamp in Harrisburg, PA, held from May 16th -18th, was an unforgettable experience packed with valuable insights and actionable strategies. The event provided attendees with tools to enhance their practice profitability. The sessions on planning for profit offered detailed frameworks and strategies for financial growth. Plus, it featured 12 vendors who shared innovative methods to increase revenue per visit!

In addition to presentations, participants were given an exclusive tour of Chad’s practice, Madden and Gilbert Physical Therapy. The tour included clinic stations focused on various aspects of growth, showcasing practical applications of the strategies discussed. This immersive experience allowed attendees to see firsthand how to implement these strategies in their own practices.

The event was designed to foster learning and collaboration, making it a unique and enriching experience for everyone involved. The feedback has been overwhelmingly positive, with many attendees already taking action to grow their practices.

Inspiring Words from Gary Houck

One of the highlights of Bootcamp Harrisburg was the inspiring session with guest speaker Gary Houck. Gary’s talk resonated deeply with the audience, so much so that one attendee remarked they wished they could attend the “Church of Gary.” His message about the importance of caring for the people in your life and how self-care and team care are crucial investments for business growth left a lasting impression.

Gary’s wisdom was encapsulated in one of his memorable quotes: “If people know they work with you and not for you… you’ll get over 100% value.” This powerful message underscored the value of building strong, supportive relationships within a team. 

Keep an eye on our podcast, as we’ll be sharing Gary’s session there soon for those who couldn’t attend.

A Deep Dive into Madden PT

Saturday was dedicated to an in-depth tour of Madden PT, offering a comprehensive look at the systems and operations that drive this successful practice. Madden PT, currently valued at $20.8M, has seen significant growth from its $16M valuation in 2021. The Harrisburg clinic, with its 8,000-square-foot facility, treats an impressive 700 patients per week, standing out even amid fierce competition from major HOPTs players.

The tour highlighted the efficient workflows and innovative practices that contribute to Madden PT’s success. Attendees had the opportunity to observe and learn about the strategies that have enabled such rapid growth, providing valuable insights to apply in their own practices.

Learning Through Clinic Rotation Stations

One of the unique aspects of our Bootcamp events is the Clinic Rotation Stations. 

On Saturday, attendees spent five hours in small groups, rotating through different expert-led conversations. These stations covered a wide range of topics, including lead conversion, workshop hosting, the seven-step killer exam, adding cash pay services, and key performance metrics.

This structured format ensured that participants could engage deeply with each topic, learn from each other, and gain practical knowledge to take back to their practices. The collaborative environment fostered a sense of community and shared learning, making the sessions both informative and enjoyable.

Celebrating Success and Having Fun

At Bootcamp Harrisburg, we believe in celebrating our successes and having fun while doing it. The event featured late nights in the lobby bar filled with laughter, a memorable award ceremony, and even a baseball game. Some attendees took advantage of the location to visit Hershey Park on Saturday night, where they made Bootcamp Hershey chocolate bars.

We also want to give a special shout-out to our May 2024 Award Ceremony winners:

  • The Valuable Member Award: Pratik Shah, iMotion Physical Therapy
  • The Positive Player Award: Peake Physical Therapy Team
  • The Innovative Mind Award: Tina Marie Schultz, Thomas Orthopedic And Sports Physical Therapy
  • The Rocketship Award: Bryn Mawr Sports Rehab Team
  • The Flip the Pyramid Award: Total Recovery Physical Therapy Team, Grey Physical Therapy & Sports Medicine Team
  • The Rockstar Rookie Award: Carlisle Place Physical & Occupational Therapy Team
  • The Above and Beyond Award: This Chiro Guys Team
  • The Rising Star Award: Trina Sanders & Oriana Guzman, Motus Physical Therapy & Wellness

Don’t Miss Out: Join Us in Denver [for free]

We don’t want you to miss out on the next opportunity to grow and learn. Join us for the Rev/Visit Bootcamp in Denver, this September 12-14 at the Aloft Denver in Broomfield, Colorado. This event will feature over 10 vendors, breakout rotation stations, and actionable sessions focused on increasing revenue per visit.

In addition to the educational content, we’ll ensure there’s plenty of fun and networking opportunities. Register now to secure your spot and be part of an event that promises to be as enriching and enjoyable as Bootcamp Harrisburg.

Plus, save your spot by August 1st for a free ticket. 

We look forward to seeing you there!

In our most recent episode of the “Grow Your Practice” podcast, we had the pleasure of hosting Dr. Sterling Carter. As a multifaceted entrepreneur, motivational speaker, and seasoned physical therapist with a 25-year military background, Dr. Carter shared essential strategies for physical therapists looking to elevate their practices. His insights include tactics for negotiating with insurance companies and ensuring patient accountability.

Successful Negotiating with Insurance Companies

Dr. Carter has successfully renegotiated reimbursement rates with insurance providers, addressing a critical financial pressure point for many practices. He recommends several effective strategies:

  1. Preparation and Research: Understand and articulate the value your practice provides.
  2. Structured Communication: Draft clear and professional communications to outline your case.
  3. Persistence: Follow up persistently, as it often leads to success.

Ensuring Patient Accountability

The physical therapy entrepreneur employs several methods to enhance patient commitment and treatment outcomes:

  • Educational Workshops: He conducts free sessions that educate patients about their conditions and the benefits of physical therapy.
  • Structured Plans of Care: He clearly outlines treatment phases to help patients understand their journey.
  • Patient Contracts: Patients sign a form committing to their treatment plan and attendance, significantly improving adherence.

Expanding Practice Services

Understanding the value of upselling, Carter has broadened his practice’s offerings by adding specialized services such as dry needling, laser therapy, and shockwave therapy. These services not only enhance patient care but also boost revenue, helping to mitigate the impact of low insurance reimbursements.

Building a Brand and Community Presence

As an entrepreneur, Dr. Carter underscores the importance of a strong brand and active community engagement. By hosting educational workshops and effectively using digital marketing, his practice builds trust and increases visibility. These efforts are crucial for attracting and retaining patients in a competitive market.

Conclusion

Dr. Carter combines business acumen with a deep understanding of physical therapy’s clinical aspects. By adopting his strategies, therapists can enhance both the operational and financial health of their practices. We’re so excited that he was able to find success in growing his practice with our help at Breakthrough.

Remember, growing your practice is not just about adding more patients but optimizing every aspect of your operation, from insurance negotiations to patient accountability, marketing, and community involvement. If you’re ready to increase your profit margins by $10K guaranteed, apply for Profitability Under Pressure today. You’ll learn even more keys to increasing profit margins, connect with like-minded owners, and achieve financial stability and growth. Deadline is tonight, May 17th at 11:59PM EST.

Watch or listen to the full episode to hear all of Sterling Carter’s impressive professional journey.

Apply to Profitability Under Pressure where practice owners will learn how to use text messaging for profit and patient engagement, optimize hiring processes

The 10 Text Challenge to Increase Patient Reactivation

In the world of physical therapy, there was once a prevailing belief that providing high-quality care would naturally lead to a steady flow of patients through word-of-mouth referrals. However, the landscape has shifted dramatically, and relying solely on this approach is no longer sufficient. During our recent webinar, we discussed a powerful and straightforward strategy to enhance patient reactivation and grow your practice: text messaging. This blog post will delve into the strategies discussed, with a special focus on “The 10 Text Challenge.”

Why Use Text Messaging?

Text messaging offers a direct and personal way to communicate with your patients. It ensures immediate communication, as messages are typically read within minutes. Patients find text messages convenient and less intrusive compared to phone calls. Additionally, text messaging allows for personalized communication, increasing patient reactivation.

Implementing Text Messaging in Your Practice

To effectively integrate text messaging into your practice, start by collecting explicit patient consent to send text messages. Choose a reliable text messaging platform tailored for healthcare providers and segment your audience based on their treatment plans, preferences, and communication history. Personalize each message by using patient names and referencing their specific conditions or past treatments to ensure a personal touch.

The 10 Text Challenge

One of the most effective strategies we discussed in the webinar is “The 10 Text Challenge.” This challenge is designed to reactivate past patients and fill your schedule quickly. Here’s a brief overview:

  1. Prepare Your List: Focus on past patients from the last 6 months to 2 years, segmenting by payer and diagnosis.
  2. Craft Your Message: Keep it brief and personal. Example: “Hi [Patient Name], this is [Your Name] from [Your Practice]. It’s been [Time Period] since we last saw you for [Condition]. How are you doing?”
  3. Send and Monitor: Personalize each message and be ready to respond quickly.
  4. Respond and Engage: Use questions to show care and guide patients towards booking an appointment.

Ready to take your practice to the next level? Download our free 10 Text Challenge template!

Benefits of the 10 Text Challenge

The 10 Text Challenge offers numerous benefits for your practice. By sending personalized messages to past patients, you can achieve a high response rate, which leads to quick reactivations and appointments, increasing your practice’s revenue. The challenge enhances patient satisfaction by showing you care about their well-being and improves the overall efficiency and profitability of your practice, making it an essential part of any comprehensive physical therapy marketing strategy.

Try it out for yourself

Text messaging is a powerful tool for patient reactivation and driving practice growth. By implementing the 10 Text Challenge, you can quickly fill your schedule, improve patient engagement, and increase your revenue. If you’re ready to increase your profit margins by $10K guaranteed, apply for Profitability Under Pressure today. You’ll learn even more keys to increasing profit margins, connect with like-minded owners, and achieve financial stability and growth.

Apply to Profitability Under Pressure where practice owners will learn how to use text messaging for profit and patient engagement, optimize hiring processes

The $20M PT Marketing System

It’s crucial to understand the significance of marketing in any business, including the healthcare sector. The right marketing strategies could be the game-changer in shaping up your practice, whether it’s a chiropractic clinic or a physical therapy private practice. In this article, we unwrap key aspects of our “$20M Marketing System,” a system meticulously constructed over the past two decades.

At Madden & Gilbert PT, Chad Madden’s practice in Harrisburg, PA, they started from a modest 50 visits per week in 2003. Now they see about 2,500 visits per week. They’ve consistently focused on achieving 20% growth year over year.

Recently the Madden & Gilbert PT valuation done in 2023 was for $20.8M, up from $4M just six years prior.

A $20M physical therapy private practice is realistic – read on to learn the marketing system that can help you achieve this growth year over year.

Scaling Your Practice with the $20M Marketing System

The $20M Marketing System is a strategy developed in a private practice valued at $20.8 million, and refined in hundreds of physical therapy private practices across the country. This system is designed to provide practice owners with a structured pathway to consistent and significant growth in both patient numbers and revenue.

The Key Ingredient: Processes

A solid marketing system is essential for practice owners who aim to grow their businesses smoothly and sustainably. It involves a combination of proactive processes that help attract potential patients, maintain existing ones, and ensure a steady flow of revenue.

Establishing processes means creating consistent steps, scripts, or other routines that you and your staff can follow to reach your marketing goals.

The Five Pathways of New Patient Flow

There are five consistently valuable pathways for attracting new patients to a private practice. New patients are an essential aspect of any practice’s growth. Make sure you are tapping into these key channels:

1. Reactivations: Encourage past patients to come back for additional care.
2. Word-of-mouth referrals: Tap into your network of existing patients.
3. Physician referrals: Aquire patients referred by other clinicians.
4. Partner referrals: Develop partnerships with businesses that can promote your service.
5. Cold traffic marketing: Reaching out to potential patients who are not aware of your services and how you can help them.

Each pathway requires different strategies and processes—with the goal being to maintain a balance amongst all five, ensuring a steady patient flow.

It’s important to set up processes for all five of these resources to track and optimize marketing efforts for sustainable practice growth.

Common Pitfalls in Building Marketing Systems

While building a marketing system comes with numerous challenges, the key is to understand and avoid the common pitfalls. This could range from a lack of know-how, wherein owners may confuse a system with a process, box-checking strategies that could blur tracking end results, or underestimating the effort required in building a system. Choreographing multiple processes into a system requires immense planning and execution.

Creating the Perfect Marketing System

A marketing system consists of multiple processes designed to attract and retain patients. These processes can range from reactivations to cold traffic marketing strategies. The efficiency of these processes is critical for an effective system, and they should be designed with the specific characteristics of the practice in mind.

Reactivations

A reactivation process is particularly effective at bringing back past patients. This can be achieved using a range of techniques, including patient newsletters, email campaigns, text campaigns, and specialized conversion responses. This ensures a high retention rate and maintains a consistent patient base.

Cold Traffic Marketing

Cold traffic marketing, which refers to strategies that target people who are unaware of your practice, is integral in attracting new patients. Despite the challenges that can be involved in working with an unidentified audience, if approached correctly, it is possible to convert this into a resource for growth.

Building Your Marketing Team

Building a reliable marketing team is essential in leveraging these processes effectively. While an internal marketer might focus on reactivations and referrals, an external marketer can help in partner events and establishing professional referrals. In addition, ensuring trackability in your marketing processes is key to understanding what works best for your practice.

Harnessing the Power of Online Advertising

With today’s world becoming increasingly digital, online advertising is slowly overshadowing traditional methods. Platforms such as Facebook and Instagram offer opportunities to reach broad and diverse audiences. Designing effective online ad campaigns is crucial for any practice aiming to grow. They must also understand how to turn interactions into actual patients.

Conclusion

The $20M Marketing System offers an efficient and structured approach to growing your practice.

You can increase your patient base and revenue by combining reactivation, cold traffic, and effective online social media advertising.

I hope this serves as a testament to the power of sustainable growth strategies.

Want to learn more about scaling your practice? Sign up for a Practice Growth Strategy Call to see how the $20M Marketing System can work for your unique practice.

Practice Growth Strategy Call - Blog - CTA

 

Physical Therapy Marketing Ideas

If you’re reading this, then the chances are that you’re either a physical therapy private practice owner trying to wear ALL hats or the single marketing person in a practice that’s trying to get new ideas…but you have one burning problem around solving the physical therapy marketing mystery.

You want new and innovative ways to market your PT practice, get net new patients to convert into plans of care, and you want to grow the overall valuation of your practice…

You want:

  • consistent patient volume 
  • more direct access patients
  • more business from your past customers

If that’s the case, then you’re in for a treat.

In this article, you’re going to find out some of the best ideas I’ve found over the years in physical therapy marketing for my practice.

Ideas that grew Madden PT 600% in 30 months. Ideas which 2X’d and 3X’d patient visits at practices like Ratner Center for Physical Therapy and Wellness and Altitude Physical Therapy. Through Breakthrough’s work with hundreds of practices, we have a ton of data on what works and what doesn’t.

We even have great podcast (video) episodes you can watch directly related to PT marketing including:

Breakthrough 2024 Marketing Calendar Template

Why Do Physical Therapy Practices Need Marketing?

Now more than ever, physical therapists must take marketing into their own hands. 

Implementing the right physical therapy marketing ideas as part of your business strategy is key to remaining relevant in today’s competitive market. This is new for many physical therapists. In the past, most businesses came from doctor referrals.

However, with a steep decline in referrals and increased hospital- and physician-owned clinics, physical therapists must now develop their own marketing strategies to build patient demand and grow their practices.

Today, more doctors and patients are turning to pain medication and surgery as the primary solutions, despite physical therapy proving more effective in many cases. Many patients don’t even know that physical therapy is an option.

According to an APTA report, sixty-seven percent of nonusers and 62% of previous patients believe a referral is necessary to see a physical therapist. Taking a proactive approach to marketing helps educate patients about their options.

With the right marketing tools and tactics, you can significantly increase patient demand and drive new business. Let’s look at what this entails with simple steps to build your client base, improve patients’ lives, and boost your bottom line.

Measure the effectiveness of your physical therapy marketing campaigns to understand what works and what doesn't.Source: Shutterstock

1. Leverage Email Marketing to Reactivate Past Patients

When considering the ideas to help with physical therapy marketing, we believe your past patient list is your most valuable asset. Previous satisfied clients are more likely to do business with you again and refer you to others.

This target audience will also be the most responsive to your communication since you already have a relationship with them. They’re the perfect group to cross-sell your services, such as massage, nutrition, or small-group fitness. You can also treat them for different conditions than you previously treated them. If Sarah saw you for shoulder pain and later has back pain that needs addressing, you want her to think of you first. You can foster engagement and connection through email and offer them special offers.

Email marketing is one of the most foundational physical therapy marketing strategies. Using email is a great way to communicate with your patient list and reactivate past patients.

Email marketing is the most cost-effective way to reach clients and boost revenue. Consider these best practices that can truly make or break your marketing efforts when starting out:

Offer Value

Recipients aren’t going to open your emails unless there’s something of value for them. These could be top tips to manage back pain, the best low-impact exercises, or stretches to do every morning. Focus your content on the readers’ needs and aim to solve their problems.

Be Consistent

Decide when and how often you will send emails, and be consistent. For instance, if you choose a weekly newsletter, send it out on the same day each week. This will train your audience to look for your messages on that specific day.

Include a Call to Action

Try always to include one focused call to action (CTA) that you want recipients to take. Examples include registering for a workshop, watching a video, or scheduling an appointment. Ensure the link stands out from the rest of your copy, and again—give them only one CTA.

Measure Results

The only way to know what type of content is most successful is to measure open rates, click-through rates, and reply rates. You should also A/B test everything. Change one element at a time —the subject line, image, even the time you send the email—to see how it impacts your results.

Balance Value and Offers 

If you only send promotions, you’ll burn out your patient list, so balance offers with educational content. Most of your messages should be strictly value-adding—meaning you’re not asking for anything in return.

2. Use Two-Way Texting to Nurture Patient Leads

When choosing the best physical therapy marketing ideas, texting is an obvious option with numerous uses and a great return on investment (ROI). Consider these statistics:

  • Text messages have a 98% open rate and a 35% click-through rate
    Within an hour, 95% of people will read a new text, and 91% will respond
  • The engagement rate for SMS marketing is six times higher than for email marketing
  • Approximately 90% of leads prefer a text to a phone call

Many practices already use texting to communicate with patients today. But this same tool can be a great way to follow up with and nurture new leads. For instance, if someone submits a web inquiry, you can follow up with an automated text and an email. This can help you reach new inquiries immediately and improve conversion rates, so leads don’t fall through the cracks.

You can also let your patient leads know about workshops and promotions. When a new lead books an appointment, registers for a seminar, or signs up for an event, you can use two-way texting to confirm their attendance and send reminders.

Breakthrough Email & Texting

Source: Breakthrough

3. Run Online Advertising Campaigns to Attract New Patients

Social media and digital channels offer various physical therapy marketing ideas and strategies. If you use them correctly, Facebook, Instagram, TikTok, and Google advertising are cost-effective channels to reach new and existing customers. These channels enable you to reach a specific target group and make it easy for viewers to engage with you.

Consider these best practices to get the most out of your social media and online advertising:

Identify a Specific Objective and Strategy for Every Ad Campaign

This might include getting your audience to sign up for a webinar, click on your website, or make an appointment via a booking landing page.

Target the Right Audience

Make sure you only target people in the geographic location you cater to. Then, consider other traits of your ideal target audience—such as age or occupation—to ensure your ads display to the correct people.

Lead with Patient Education

We have seen that campaigns work best based on a particular condition, such as shoulder or lower back pain. Highlight the pain points in your ad and direct them to a landing page that delivers more information.

Support Paid Campaigns with Organic Content 

Posting on social media platforms is one of the first things that comes to mind for many practices when they think of marketing ideas. However, it’s not where we recommend prioritizing your time unless you enjoy it. Some of the biggest social platforms, such as Meta (which owns Facebook and Instagram), have changed their algorithms, so it’s unlikely your followers will see the posts of business pages they follow.

Targeting specific audience groups through organic social is much more challenging than paying to advertise. We recommend posting about once a week on the organic social platforms you’re advertising on. This way, if someone sees your ad and clicks on your page, they’ll see you’re active and can browse your content.

Leverage Video Content

Regardless of the platform, make sure to engage viewers with short videos. Video content has proven to be the best way to capture people’s attention. Remember, you only have a few seconds to capture your viewers’ attention—so keep videos short, to the point, and impactful. Use subtitles in your videos to help draw in scrollers who aren’t watching with volume.

Include a CTA on the Landing Page That Presents a Solution

This could be an invitation to sign up for an educational workshop to learn about solutions for their problem or to book an initial evaluation. The key is that your ad and landing page focus on the patient and their problem in layperson’s terms. The campaign (including the ad and landing page) should focus on the patient, not you and your practice.

Social media and digital channels offer various physical therapy marketing ideas and strategies. If you use them correctly, Facebook, Instagram, TikTok, and Google advertising are cost-effective channels to reach new and existing customers.

Source: Shutterstock

4. Follow SEO Best Practices for Better Online Visibility

Search engine optimization (SEO) is optimizing your online content for visibility on search engines like Google. Since more people than ever use online search engines to gain information—especially about medical and health topics—it’s essential that your website stands out from competitors.

This is undoubtedly one of the more complicated physical therapy marketing ideas on the list. However, you can do a few small things to boost your SEO ranking.

On-Page Ranking Factors

To optimize every page of your website, make sure your page titles reflect what your content is about. Use one H1 heading per page—this helps Google understand the focus point of your content. In addition, make sure your content is helpful, informative, and unique. Never copy and paste someone else’s article. Finally, include images throughout your website and blogs.

Keywords

Keywords are the exact words your customers will use to search for the type of service and content you offer. They are vital to include in your web pages and blog posts. These might include “physical therapists near me” or “best exercises for lower back pain.” Free tools like Google Keyword Planner or Answer the Public can help you understand what keywords people search for; they can also offer great ideas for topics to focus on in your marketing content.

Publish High-Authority Content

You might think medical content is dry and uninspiring, but that couldn’t be further from the truth. Get creative and produce engaging content such as blog posts, articles, checklists, white papers, and videos to reach and attract customers. These five types are popular and effective, mainly when maintained consistently.

5. Establish Partner Workshops for Additional Revenue Streams

Partnering with other providers and businesses is a fantastic way to boost referrals and promote the value of your services in your local market. The key is finding organizations or providers in your area with lookalike audiences matching your ideal patient profile. This is often one of the most overlooked physical therapy marketing ideas.

You likely already partner with service providers for referral sources. In addition, you can try partnering with non-physician providers such as massage therapists, chiropractors, acupuncturists, and mental health providers. You might be surprised at how often people visit numerous types of service providers. Through these relationships, you can be a referral source to them, which ensures long-term loyalty.

Additionally, connecting with community organizations, private businesses such as gyms and sports clubs, and educational institutions can open many doors and create strong relationships within your community. For instance, you could offer educational sessions on injury prevention or rehab practices.

Finally, partnering with local employers enables you to expand your reach by providing workers with wellness management and ergonomics training.

Partnering with other providers and businesses is a fantastic way to boost referrals and promote the value of your services in your local market. The key is finding organizations or providers in your area with lookalike audiences matching your ideal patient profile. This is often one of the most overlooked physical therapy marketing ideas.

6. Launch Direct Mail Campaigns to Reach Your Community

When it comes to physical therapy marketing ideas, direct mail is probably one of the last strategies on your list. However, you shouldn’t discount this method. We strongly believe in a market-message-media match

  • Consider your market
  • Tailor your message to suit them
  • Choose the best media outlet to reach this audience effectively

With direct mail, you can ensure the target group in your local area receives your marketing. In addition, middle-aged or older demographics are more inclined to read their mail, which is the target audience for most physical therapists.

Digital marketing is often found in pages cluttered with other ads. As a result, information is easily lost. In contrast, recipients can pin a physical pamphlet, letter, or brochure onto a refrigerator as a tangible reminder and information source.

Transform Your Practice and Your Bottom Line with Breakthrough

Breakthrough Practice Growth Flywheel

Now more than ever, physical therapists must take marketing into their own hands to build a successful practice. Launching and executing these physical therapy marketing ideas may seem overwhelming—but it doesn’t have to be.

Breakthrough offers a complete, all-in-one patient demand platform that empowers practice owners and their staff through proven, top-performing marketing campaigns to attract new patients and reactivate past patients. Our comprehensive platform even offers prebuilt optimized campaigns—so you don’t have to build anything from scratch.

Your team can effortlessly track leads from all your marketing campaigns and manage your information in one system. You can also send and receive text messages straight from the platform. This lets you quickly book more appointments with instant patient connections.

With intuitive reporting, notifications, and call tracking in a single hub, Breakthrough’s Patient Demand Platform is designed to precisely deliver transparency, efficiency, and success for physical therapists.

The Breakthrough Team can provide a free PT marketing assessment of your practice to help you identify which PT marketing strategies could work best to help you achieve your unique practice goals. 

Breakthrough PT Marketing Bundle

Request a free PT Marketing Assessment today. 

Physical therapy marketing is more important than ever for practice owners. Implementing physical therapy marketing strategies in your practice helps to increase revenue and improve margins.

In this how-to guide, you’ll learn why physical therapy marketing is the key to better profit margins. You’ll also discover how to implement revenue-generating marketing strategies in your private practice.

The strategies included in this guide have helped hundreds of physical therapy practices—such as Altitude Physical Therapy and Ratner Physical Therapy, to name just two success stories—double patient visits in less than 2 years.

Table of Contents: Physical Therapy Marketing

  1. Physical Therapy Marketing: How to Win in Today’s Healthcare Environment
  2. Common Physical Therapy Mistakes to Avoid
  3. Fundamentals of Physical Therapy Marketing
  4. Building Your Physical Therapy Marketing Plan and Marketing Budget
  5. Top 5 Digital Marketing Strategies for Physical Therapy
  6. Systems and Tools to Support Your Marketing Strategies

Physical Therapy Marketing: How to Win in Today’s Healthcare Environment

As a private practice physical therapist, you’re operating within a complex system that can be incredibly challenging to navigate. You’re faced with declining reimbursements, inflation, and diminishing physician referrals. If you feel undervalued within the current US healthcare system, you’re not alone.

Take the fact that a whopping $4.3 trillion was spent on healthcare in 2021, yet less than 1% went toward physical therapy. The US spends significantly more on invasive procedures and addictive medications than on conservative care like physical therapy.

In this environment, some practices will, unfortunately, be forced to close their doors for good. But there will also be those who overcome the challenges and succeed.

Practice owners who prioritize revenue growth and take a proactive approach to physical therapy marketing will gain the ability to increase revenue per patient, boost profit margins, offer competitive wages, and leave a lasting legacy in their communities.

Physical therapy marketing is key to winning in today's complex healthcare environment.
Source: Shutterstock

Common Physical Therapy Marketing Mistakes to Avoid

Before developing your physical therapy marketing plan, it’s helpful to consider what not to do. Every physical therapy practice has a unique selling point to convey to consumers; however, most practices fail to convey their benefits in a compelling way. Refining your marketing will take some trial and error. But you can skip a lot of the headaches by avoiding these common pitfalls many owners fall into.

1. Failing to Understand Your Target Market

Many practices miss an important step in marketing: defining the target market. A thorough understanding of your ideal patient profile and your target audience is crucial—after all, your entire marketing strategy centers around them. Ask yourself questions like:

  • How old are they? 
  • What is their gender? 
  • How much money do they make? 
  • How do they talk about their health problems? 
  • What activities do they enjoy? 
  • How and where do they spend their time?

Understanding your target market helps you align your messaging and marketing channels with your audience. This will drive better results from your marketing and attract more of your ideal patients.

2. Focusing Too Much on Features, Instead of Marketing Your Benefits

The key to attracting patients is to let them know how you can solve their problems. Touting your qualifications and cutting-edge techniques (aka your features) won’t do this—but telling them how they can quickly relieve pain and regain their lives will. Communicate your benefits and advantages to show how your patients’ lives will improve by working with you. Avoid focusing too much on your practice, and focus more on your patient.

With physical therapy marketing, it's effective to communicate the benefits that your patients will experience by working with you.
Source: Breakthrough

3. Not Building and Capitalizing on Your Patient List

When it comes to physical therapy marketing, your past patient list is one of your most valuable assets. Too many practice owners focus their marketing entirely on attracting new patients and ignore their past patients. This is a big mistake. Your past patient list is the lowest-cost, highest-return audience you can market to.

Be sure to maintain a past patient list and communicate with it regularly. Past clients who previously graduated from a plan of care are more likely than any other audience to become future patients. You already have a relationship with them, so it’s easier to sell additional services. They’ll also refer you to friends and family.

4. Inconsistent Marketing

Here’s a far-too-common scenario we see in private practice: Practices only invest in marketing when they see patient visits decline. At that point, they do some marketing, and it works! Then things get busy, and maybe they even get a waitlist. So they stop marketing. Eventually, visits decline again, and the cycle repeats itself.

We call this roller-coaster marketing—and it’s not effective. To maintain a consistent flow of patients year-round, it’s important to decide on a regular cadence of marketing activities and stick to it.

A common physical therapy marketing mistake is roller-coaster marketing. This is when you run marketing campaigns inconsistently.
Source: Breakthrough

5. Investing Too Much in Branding

Far too many practices shell out all their marketing dollars on brand marketing that doesn’t convert any patients. Think logos, signage, and newspaper ads. The problem isn’t the exact medium, but it’s the focus on brand marketing rather than direct response marketing.

Branding investments make sense for large companies selling commodities to consumers. They don’t make sense for physical therapy practices.

Direct response is, as the name implies, marketing designed to elicit an instant response by encouraging prospects to take a specific action. Unlike branding, it’s easy to measure, cost-effective, and begins generating ROI immediately. Direct response can also build your brand while maintaining a positive ROI.

In physical therapy marketing, a direct response strategy typically works better than branding strategies. Direct response always includes a call-to-action.
Source: Shutterstock

6. A Leaky Sales Funnel

Once you generate leads—whether through marketing, word of mouth, or doctor referrals—it’s essential to follow up and nurture them. The process of a lead becoming a patient is called conversion. Conversion is a major issue for many practices, and most don’t realize it. Many new patients are lost as a result of not adhering to conversion best practices during their follow-up process. This is called a leaky funnel.

Various factors can cause this. It could be as simple as your front desk staff taking too long to follow up on an inquiry, not following up enough times, or using ineffective follow-up call scripts. Try to consistently nurture leads and audit your follow-up process to ensure your staff is following conversion best practices. 

Once you generate leads—whether through physical therapy marketing, word of mouth, or doctor referrals—it’s essential to follow up and nurture them. The process of a lead becoming a patient is called conversion.
Source: Breakthrough

7. Ignoring Marketing Analytics

When it comes to marketing, most practice owners don’t know what’s working and what’s not. If you continue to use ineffective marketing tactics, you’ll waste resources, time, and money—and hand opportunities to your competitors. Instead, monitor your marketing initiatives and analyze the data to identify successes and failures. Use analytical tools to track site visits, email opens, social media interactions, and conversion rates.

The Fundamentals of Physical Therapy Marketing

Now that we’ve covered what not to do, let’s pivot to what you should do. But before diving into specific strategies, let’s start with a high-level overview of core marketing principles to integrate throughout your patient journey.

1. Market-Message-Media Match

The first important principle of marketing is Market-Message-Media Match. For your physical therapy marketing to be successful, these three elements must be in alignment. Let’s break this down further.

The first important principle of marketing is Market-Message-Media Match. For your physical therapy marketing to be successful, these three elements must be in alignment
Source: Breakthrough

Market

This is the ideal target audience you want to focus on. If you don’t identify your primary audience, you can’t formulate an impactful message or choose the right media to reach them.

For instance, you might focus largely on sports injuries, older adults, or even workers’ compensation cases. These are very different demographics—and each target group will require a different marketing strategy.

Message

Your message comprises the words you use (and even the audiovisual elements) in your communication. This should align with your target market; after all, how you market your services to college sports teams will vary significantly from how you approach the elderly.

Regardless of who your target market is, your marketing should be about them and how you can solve their problems—not about your qualifications and services. Your audience wants to know that you can relieve their pain and aid in injury recovery. You only have a few seconds to capture their attention, so nailing the message is essential.

In physical therapy marketing, it's important to identify your ideal patient profile and align your messaging with that audience.
Source: Shutterstock

Media

Legacy media such as print, radio, and television are costly. Even worse, it can be difficult to measure the results of these strategies and determine whether your marketing is effective.

Digital marketing includes any media consumed on your mobile phone or digital device—social media, emails, and online videos. When you apply direct response marketing principles to digital media, it enables you to target the specific audience you want, while maintaining cost-effectiveness and ROI visibility.

When choosing the right media channel for your audience, consider where your target audience is most active. Track tangible outcomes, such as whether you’re gaining new clients and whether your list is growing. You can get an idea of what media your audience uses by talking to your patients: ask what media platforms they’re active on and prefer communicating through (e.g., email, text, Instagram, or Facebook).

2. Direct Response Marketing

When you think of marketing, you probably think of branding. But as mentioned earlier, focusing on direct response marketing presents a more effective, less costly way to attract new patients. So what sets direct response marketing apart?

For starters, with direct response marketing, there’s always an offer, and it’s always measurable. Every ad has a clear CTA, such as: book an appointment, call today, register for workshop, read a blog, or get a free screening. 

In addition, direct response marketing enables you to provide your clients and prospects with valuable information through videos, workshops, podcasts, or blogs. This ties in directly with the next physical therapy marketing fundamental: patient education.

3. Patient Education

In physical therapy marketing, patient education helps build trust and credibility. Your patients or prospects can also better understand their condition, treatment options, and overall health through education. Educated prospects who see you as a source of trusted information about their health are more likely to think of you when they have a health concern and become loyal patients.

You can offer educational content through workshops, seminars, webinars, and podcasts. You can also post videos, blogs, landing pages, and social media material. The key is that your content must be valuable and relevant to your clients’ needs. Answer pressing questions and offer tips to solve common problems, such as lower back pain, shoulder pain, or knee pain.

Providing engaging and informative content can greatly expand your reach beyond your local community. This is ideal if you offer online consultations or coaching services.

In physical therapy marketing, patient education helps build trust and credibility. Your patients or prospects can also better understand their condition, treatment options, and overall health through education.
Source: Breakthrough

4. The Patient Demand Flywheel

The Flywheel Effect is a business concept developed by Jim Collins in his book Good to Great. It’s inspired by the working principles of mechanical flywheels: it’s tricky to initiate the spinning of a flywheel, but once it gets going, it offers continuous power with little force required to keep it in motion.

“Imagine that your task is to get the flywheel rotating on the axle as fast and long as possible. Pushing with great effort, you get the flywheel to inch forward, moving almost imperceptibly at first… You keep pushing in a consistent direction… the flywheel builds up speed… Then at some point — breakthrough! The momentum of the thing kicks in in your favor… the huge heavy disk flies forward, with almost unstoppable momentum.” —Jim Collins, Good to Great

Similarly, building the foundational systems and processes needed to grow a business can take time and effort. But once these are in place, your wins will build on each other to create repeatable, predictable growth without much effort. The key to realizing the flywheel effect and its benefits is to build systems and processes that grow patient demand. When you have high patient demand for your services, you have the ability to consistently reactivate patients, increase revenue per patient, easily add and sell new services, and improve margins. 

There are three essential components of building patient demand: Attract, Convert, and Measure. As you develop your marketing plan, be sure to include systems and processes that support all three.

The Patient Demand Flywheel is a system used in physical therapy marketing to attract, convert, and measure.
Source: Breakthrough

Attract

This is the first point of contact, where you introduce and draw customers to your practice. Attract your target clients by creating and distributing educational content on their pain points. For new prospects and past patients, you can leverage various channels such as email, social media, online advertising, and your website.

Convert

Next, engage your prospects by communicating with them via email, calls, and texts. Train your staff to follow up quickly on inquiries, leveraging multiple mediums. Data shows it may take up to seven tries to connect with a prospect following an inquiry—so don’t stop contacting them after only one or two attempts. Leverage email and call tracking software to ensure your staff follows best conversion practices.

Measure

By measuring the effectiveness of your campaigns, you can make better decisions about what to continue and what to stop. It’s much easier to repeat what’s successful than to reinvent the wheel all the time. By analyzing results, you can do more of what works—and stop wasting time and money on marketing that fails to drive results.

 

Measure the effectiveness of your physical therapy marketing campaigns to understand what works and what doesn't.
Source: Shutterstock

Building Your Physical Therapy Marketing Plan and Budget

Developing and implementing a physical therapy marketing plan is your biggest lever for improving top-line revenue. Your plan is a comprehensive strategy designed to get your patient demand flywheel rolling so you can attract prospects, retain patients, and expand your referral sources. It also streamlines marketing efforts for increased effectiveness, simplifying the tasks ahead.

A Step-by-Step Guide to Developing a Comprehensive Physical Therapy Marketing Plan

A physical therapy marketing plan will require thought and clarity about your vision for the practice. Block out several hours to develop it, and involve your team throughout the process as much as possible to increase buy-in.

A physical therapy marketing plan will require thought and clarity about your vision for the practice.
Source: Breakthrough

Step 1: Determine Your Practice Goals

First, think about your vision for your practice. Where do you want to be in five, 10, or 15 years? From there, you can set annual, quarterly, and monthly goals.

Step 2: Decide on Your Marketing Goals

When setting your goals, be specific about what you want to achieve. Marketing performance should be measurable and tangible. Aim to triple the return on your marketing investment. 

Your goals should also be achievable and align with your business vision. Finally, be flexible and adjust your goals based on feedback and results.

Track high-level metrics such as new patients, visits, gross monthly revenue, and attendance. If these numbers are healthy, your marketing strategy is working.

Step 3: Determine Your Market/Message/Media Match

Outline your target audience and the pain points you want to address. Highlight the key messages and call to action you want to promote to that audience. Determine the media channels that best enable you to reach your target market.

Step 4: Decide Your Budget

Setting your budget shouldn’t be guesswork. Instead, calculate your marketing budget concerning your total revenue. For business-to-consumer (B2C) service businesses, 10–11% of annual revenue is the generally recommended amount for marketing. However, this will depend on what you want to achieve. Businesses that just want to keep running can go as low as 5%, while those aiming for aggressive growth may opt for more than 10%.

To calculate your budget:

  1. List your expected revenue for the year. You can start with a number between the past year’s actual revenue and your growth target.
  2. Calculate 7–10% of your expected revenue, depending on your growth goals.
  3. Divide the number by 12 to get your monthly average marketing budget.

Step 5: Decide What Metrics to Track

When discussing goals, we mentioned tracking high-level targets such as new patients, visits, gross monthly revenue, and attendance. Think of these as your overall practice vitals.

In addition to these high-level goals, it’s a good idea to track marketing metrics as well. This helps you get a better idea of what’s working and what’s not. 

Important metrics to track include leads, cost-per-lead, cost per plan-of-care, and lead-to-plan-of-care conversion rate. Let’s take a look at each:

  • Leads are potential patients who express interest in the practice’s services by filling out one of your online forms, calling your office, or emailing you. Tracking leads is key to understanding how well messaging and media are working to drive interest in your practice.
  • Cost per lead measures how much it costs to generate each new lead.
  • Cost-per-plan of care measures the total cost of the marketing campaign against the number of plans of care sold.
  • Your lead-to-plan of care conversion rate is important for understanding how many leads are turning into actual patients. Let’s say that on average, 50% of your leads converted into patients last year. But this year, you’ve noticed that only 30% of your leads are converting to patients. That information could indicate you have a leaky funnel and may need to audit your staff’s follow-up processes.

Tracking metrics is crucial for understanding what’s working and what’s not at each stage of your patient acquisition process.

Creating an annual plan is the first step in marketing your physical therapy practice.

Step 6: Share the Plan

Consider how to share the plan with your team to ensure everyone works together to reach these goals. Furthermore, focusing on the “why” behind each goal can improve employee buy-in. Schedule regular meetings to review performance and feedback.

Step 7: Revisit and Revise

Metrics can help you deliver better patient care, make your practice more profitable, and optimize your marketing plan.

By analyzing your conversion rates, bounce rates, ROI, and the average cost-per-lead for each marketing channel and campaign, you can identify which are the most effective and where you may be wasting resources. You’ll then want to fine-tune your budget distribution accordingly.

Test new elements for campaigns with a low ROI. If most viewers are dropping off on a certain web page, sign-up, or contact form, you might consider a redesign for smoother functionality.

Your practice’s overall patient satisfaction rate also significantly impacts growth. Track this by analyzing the average wait time, cancellations, return visits, and referrals. Low ratings here can mean unhappy patients and fewer referrals or online reviews. In this case, engaging with unhappy clients is essential to see if you can patch dissatisfaction. You’ll prevent poor reviews and win back loyal customers.

Once you’ve analyzed marketing campaign performance, you’ll know what works best, what can work with some adjustments, and what won’t work at all.

Creating a Physical Therapy Marketing Calendar

A marketing calendar is a tool for scheduling marketing activities over a set period, whether a month or a year. The calendar should cover your marketing activities for attracting new patients and reactivating past patients. A pre-planned marketing calendar helps your team stay on track so you achieve the goals set in your marketing plan. It also allows you to reduce your reliance on physician referrals.

A pre-planned marketing calendar helps your team stay on track so you achieve the goals set in your marketing plan.
Source: Breakthrough

During the planning stage, you identified your business and marketing goals. Now, you’ll schedule and implement the campaigns and activities to help you achieve them.

When it comes to physical therapy marketing, consistency is key to success. Determine a consistent cadence of marketing activities. If you plan to email your past patients, decide how frequently you want to email them, put that in your calendar, and stick to it.

You might also identify holidays that could influence availability or demand, or time your biggest campaigns around traditional slow seasons to boost demand.

Your calendar can include a variety of organized campaigns, from virtual workshops and webinars to in-person events, social media content, email campaigns, blogs, and promotions.

Pick one target market to focus on monthly and break down the steps needed to launch your campaign. This will include creating content, setting up your campaign structure and metrics tracking, and following up on inquiries.

It can be helpful to block out several hours each week to devote to marketing. Encourage those involved in executing your marketing plan to do the same.

Once you establish your marketing calendar, use it as a template for your entire team. This creates a marketing system that will ensure you stay on budget, offer consistent value to your patients, and keep your flywheel turning continuously.

This physical therapy marketing template is a great way to keep your marketing activities organized.

Top 5 Digital Marketing Strategies for Physical Therapy

When deciding on your digital marketing plan and filling in your marketing calendar, consider these top strategies:

  • Email and Text: These are undoubtedly the top tools to reactivate past clients.
  • Content: Quality content is vital to support email and search engine optimization (SEO).
  • Online Advertising: This is a powerful way to attract new clients.
  • Reviews and Testimonials: These play a significant role in building trust and converting patients.
  • Website SEO: This ensures your content ranks high in search results and gets seen by your target audience.

Let’s take a deeper look at each and the tools you need to take advantage of digital marketing channels.

1. Physical Therapy Email Marketing

Most baby boomers (74%) view email as the most personal communication channel for businesses and brands. Gen X follows with 72%, millennials with 64%, and Gen Z with 60%. Email marketing can be leveraged to attract past patients to your clinic, engage new patients, and nurture prospective patients who have responded to an online ad or website inquiry.

Email marketing is an effective way to build relationships by providing valuable information and driving engagement. It’s also the most cost-effective way to reactivate past patients, increase bookings, and generate referrals. Your emails can be single-question emails, workshop invitations, or special offers.

Email marketing is a key channel for physical therapists to leverage. There are a few best practices that can make or break your efforts:

  • Offer value by focusing on the readers’ needs and solving their problems. This could include stretches to relieve back pain, post-op recovery tips, or advice on injury treatment.
  • Be consistent with the frequency of your email campaigns. Whether you send one email a month or a week, stick to a consistent cadence.
  • Always include a clear CTA, such as registering for a workshop, leaving a review, watching a video, or scheduling an appointment.
  • Measure results such as open rates, click-through rates, and reply rates.
  • Balance offers and educational content.

Learn how to use email marketing to reactivate past patients.

SMS Marketing for Physical Therapy

Your audience is most likely texting: 81% of Americans text regularly. Seventy-eight percent of those Americans wish they could have a text conversation with a business, too—perhaps yours can be the first.

Texting is the ideal marketing and communication tool for instant, direct notifications. It puts your number at your client’s fingertips, which makes engaging with your practice effortless.

Texts are useful ways to notify patients about specials and discounts and follow up after appointments to gauge patient satisfaction. You can also send texts with a link to educational information online and payment information. In addition, mobile messaging is the preferred means to send appointment confirmations, holiday operating hours, and emergency updates due to power outages or weather-induced closures.

All of these communications contribute to building your client relationships and supporting past patient reactivations.

2. Content Marketing for Physical Therapy

Content marketing encompasses various digital media types, including email copy, videos, blogs, ad creatives, and social media posts. Simply put, you’re creating content that’s valuable to your target audience and then distributing it in channels where they will see it.

Content marketing encompasses various digital media types, including email copy, videos, blogs, ad creatives, and social media posts.
Source: Shutterstock

Follow these best practices to create physical therapy marketing content that will engage and convert:

Adopt a Patient-Centric Mindset

Select a specific pain point or difficulty you want to resolve for every piece of content you create. This applies regardless of whether you’re creating an educational article or promoting a service or product. Essentially, this is why people engage—they want their problem solved.

Research how people experiencing pain express themselves. YouTube comments, Reddit posts, and Facebook or Google reviews are great sources to get feedback. Utilize any descriptions from patient comments as an alternative to how you would describe the pain.

By tapping into the first-hand experiences of patients, your content will be incredibly relatable. Readers or viewers will feel understood and more hopeful about their situation.

Leverage and Repurpose Video Content

Video has become the most engaging medium and is often more convenient for users to consume than traditional written forms—so leverage it whenever possible in your physical therapy marketing.
Source: Breakthrough

Video has become the most engaging medium and is often more convenient for users to consume than traditional written forms—so leverage it whenever possible. Free online transcription services can quickly turn your video into blog content, boosting SEO. You can then turn part of that blog post into a social media feature and repurpose it into email material for your patient list.

Use the AIDA Copywriting Framework

The AIDA copywriting framework is widely used for creating effective marketing messages. There are four stages:

  1. Attention: Grab the reader’s attention with a compelling headline or opening statement.
  2. Interest: Generate interest in your message by nailing your audience’s pain points.
  3. Desire: Build desire by showing how your product or service can solve the reader’s problem or meet their needs.
  4. Action: Encourage the reader to act by providing a clear and compelling CTA.

Find a structure that attracts your exact target audience. Be specific about what you offer and how it will change the reader’s life. Use particular phrases to get their attention: “Are you in chronic pain?” “Do you have shooting pain in your legs?” Then, follow with interest, desire, and your CTA.

For instance: 

“Tired of being in chronic pain? Our new Shockwave treatments help you walk pain-free, get up without help, and play golf again. Stop letting your pain rule your life. Call now and get back to doing what you love.”

Use Images

Leverage free stock photo sites and use images your audience can relate to. Ideally, you want happy people from your key demographic—this conveys that there’s hope for becoming pain-free. Also, include relevant images of specific areas of pain (i.e., someone with shoulder pain) or someone receiving therapy. People want to see themselves in the imagery.

Throughout your content, show images that your prospective patients can relate to.
Source: Shutterstock

3. Physical Therapy Ads

Digital channels such as Facebook, Instagram, TikTok, and Google offer cost-effective strategies for physical therapy marketing. Advertising on social platforms provides a remarkable opportunity to reach a specific target group and engage with customers directly and instantly.

Implementing the market-message-media match principles, leading with education, and displaying a clear, actionable CTA is key to generating new patients online.

Here are some of the differences between running ads on Meta (which owns Facebook and Instagram), TikTok, and Google.

Meta (Facebook and Instagram) Ads

Facebook and Instagram—both owned by Meta—offer you the opportunity to reach a large audience in your physical therapy marketing.
Source: Breakthrough

Facebook and Instagram—both owned by Meta—offer you the opportunity to reach a large audience. They offer advanced audience targeting options, allowing you to focus your advertising spend on people matching your ideal patient profile. You can target people based on factors such as age, location, interests, and behaviors. Both platforms are relatively cost-effective compared to other advertising channels such as print, TV, or radio ads, so you can set a budget that suits your needs and goals.

When advertising on these platforms, it’s key to lead with educational messaging that focuses on your target audience’s pain point to grab the user’s attention. You can use the platform to educate people in your community about how physical therapy can solve their health issues. When a user clicks on your ad, you can direct them to a landing page that offers additional education and encourages the viewer to take the next step with your practice, whether that’s to book an appointment, register for a workshop, or attend an info session. Meta makes lead tracking simple, so you can ensure you’re generating a positive ROI.

When running physical therapy ads, it’s key to lead with educational messaging that focuses on your target audience’s pain point to grab the user’s attention.
Source: Breakthrough

TikTok

Many service professionals in other industries are successfully growing their businesses through TikTok advertising. Yet data shows that physical therapists are underutilizing the social network. Unlike other platforms like Facebook and Instagram, your competitors are likely not advertising on TikTok. That means it’s a wide blue ocean: you can reach your target audience with very little competition. And there’s a good chance you can get more eyeballs on your content at a lower cost than other, more saturated channels.

Think your target patients aren’t on TikTok? You’d be surprised. The fastest-growing audience segment on TikTok is baby boomers. The amount of baby boomers on the platform has doubled each year in the last two years.

TikTok is a video-based platform, so you’ll need to create video ads if you want to advertise there. Tony Cere, Practice Owner at Kinetix PT, has gained local attention and credibility in his community through video advertising on TikTok.

TikTok can be a useful platform to advertise on, especially if you're interested in leveraging video content.
Source: Breakthrough

“I wasn’t quite sure about TikTok, but so far it’s been working really well. It’s definitely getting out there because people we know are saying they’ve seen me on Tiktok. Most people think it’s only kids, but people my age also have TikTok and they’re seeing the ads. So it’s been nice to have another avenue to get the word out.” —Tony Cere, Owner, Kinetix PT

Google

Advertising with Google can be a great addition to your physical therapy marketing strategies. It’s estimated that more than 3.5 million searches are conducted on Google every day, making it the world’s most popular search engine. With Google, you have the opportunity to reach people who are actively searching online for physical therapy. It’s different from Facebook, Instagram, and TikTok, where you have to interrupt and grab peoples’ attention while they’re doing something else.

On Google, you can advertise to help ensure that you show up when people are searching for services like yours. It can help you compete with other providers in your area. There’s typically less education and content creation required to advertise effectively on Google. You can use the platform to drive people directly to book an appointment on your website or call your office.

Be Sure to Verify Platform Rules

No matter which advertising channels you use, it’s important to verify the platform rules before running any healthcare-related ads. Some channels—especially Facebook and TikTok—have stringent regulations around healthcare in the U.S.

Partnering with a service like Breakthrough, which has run thousands of ad campaigns for physical therapy clinics, helps ensure your ads get approved, follow best practices, and avoid account suspensions. Unfortunately, it’s not uncommon for PT providers to experience account suspensions when they try to manage their own ads or work with an agency that lacks experience in running

4. Patient Reviews

Google and social media reviews are essential to maintaining your local reputation and acquiring patients. Having lots of positive reviews can help you rank higher in online search results, which attracts and builds trust.

Consider Primus Physiotherapy, one of Breakthrough’s clients. Primus PT averages an impressive three to five new reviews each week without extra spending. Since its inception in 2018, Primus has received 397 reviews, the most in its city (which has 207 clinics).

Collecting patient reviews is essential for building trust and credibility within your local community.
Source: Primus Physiotherapy

These reviews have resulted in eight to 15 new patient appointment requests through the website monthly. Primus also gets 12–15 new patient calls directly to the clinic. That’s 25–30 new patients monthly without spending money on other marketing. By generating consistent high-rating reviews, Google places Primus as a top result for physical therapy searches in its area.

Knowing your patients will give reviews creates additional accountability for clinicians around treatment effectiveness and service.
Source: Shutterstock

Knowing your patients will give reviews creates additional accountability for clinicians around treatment effectiveness and service. Consider these tips when setting up a system that drives reviews for your business:

  • Let your admin team handle feedback requests so clinicians can give their patients the best service.
  • Send a Net Promoter Score (NPS) feedback request via text within 30 minutes of appointment completion. The experience will remain fresh in your client’s minds, and they’ll be more likely to open and respond to your messages.
  • Make it easy for clients to post reviews.
  • See poor reviews as an opportunity to improve. Always respond to patients who have had a poor experience by trying to rectify the situation and regain their trust.

5. SEO for Your Website

SEO can help your website stand out from competitors on search engines like Google. With more people relying on online searches for health and medical information, optimizing your site to improve visibility is important. While this can be a complex process, there are some simple actions you can take to boost your SEO ranking.

Keywords

Keywords are critical for boosting SEO. These are terms used by your customers to find your services and content. Examples might include “physical therapists in [location]” and “best exercises for back pain.” Research relevant keywords and include them in headings and text on your web pages, blogs, and even social media.

Publish High-Authority Content

Medical content doesn’t have to be dry and uninspiring. Create engaging content to reach and attract customers, such as infographics, blog posts, articles, checklists, white papers, podcasts, and videos. These types of content are popular and effective, especially when maintained consistently.

On-Page Ranking Factors

To optimize every page of your website, ensure page titles reflect what your content is about. Use one H1 heading per page. This helps the search engine understand the focus topic of your content.

Don’t copy and paste articles or blogs from other websites—you’ll get penalized. Your content should be helpful, informative, and unique. Another way to boost SEO is to include images throughout your website and blogs. Ensure images aren’t subject to copyright and that they’re unique and relevant to the content.

Backlinks

Backlinks, which are also known as inbound or external links, are hyperlinks that point from one website to another website. They play a critical role in search engine optimization (SEO) as they are used by search engines like Google to measure the credibility and authority of a webpage.

It’s a good idea to obtain backlinks from credible sites. There are a few strategies you can implement, such as creating high-quality content that other websites are likely to link to, guest posting on other websites, influencer outreach, and promoting your content on social media. 

However, it’s important to note that the quality of the backlinks is more important than the quantity. Obtaining high-quality backlinks from reputable and authoritative websites can significantly improve your search engine rankings.

Get 25 proven physical therapy marketing strategies.

Systems and Tools to Support Your Marketing Strategies

Successfully executing these physical therapy marketing strategies and campaigns can seem overwhelming. But with the right digital marketing tools, it doesn’t have to be. These physical therapy marketing tools will speed up and optimize content design, schedule and streamline campaigns and help you stay on top of your client database.

Email Marketing Tools

Email marketing tools often provide generic, one-size-fits-all templates and enable you to email many subscribers. At Breakthrough, we’ve designed an email marketing platform with physical therapy-specific emails ready to go from day one. Furthermore, you don’t have to spend hours building your emails from scratch. The platform also offers performance analytics so you can understand what drives results.

Email marketing is a great tool for communicating with your patient list and reactivating past patients.
Source: Breakthrough

CRM or Lead Management System

A customer relationship management (CRM) tool is key to staying on top of your client database. For instance, Breakthrough’s lead management tool tracks leads from all your marketing campaigns in a single dashboard. That means you can quickly follow up without missing any hot leads. You can also see where clients drop off and make the necessary adjustments.

Social Media and Digital Ad Tools

Designing, posting, and managing comments on multiple social media channels can be a full-time job. Breakthrough’s optimized, done-for-you ads use patient-focused direct response messaging. We work daily on your ad campaigns so your marketing runs smoothly with 100% HIPAA-compliant, media-approved ads.

Reporting Tools

Tracking the performance of all your campaigns on multiple channels is labor-intensive. Breakthrough puts all your marketing campaign metrics in one place. This empowers your team to review real-time results for data-driven decisions. You can easily compare campaigns and view performance data in an actionable, easy-to-understand format.

Call-Tracking System

A call-tracking system automatically keeps track of inbound calls and patient follow-ups. So, there’s no need to manage multiple systems, no additional paperwork, and no searching for that sticky note with the call you were supposed to return.

Two-Way Texting Platform

A two-way texting system lets you send and receive text messages from the office desktop. This lets you send bulk texts for urgent updates, instantly connect with patients, and conveniently confirm or book appointments.

Achieve Your Desired Revenue without a Bunch of Complex Systems

Remember the patient demand flywheel? It’s the process of attracting leads, converting leads to patients, and measuring results.

There’s no doubt that it can be challenging at first to get the Flywheel turning and working for you. But the systems you put in place today will over time gain enough momentum to make revenue growth a seamless, repeatable, and predictable process.

You can use the Patient Demand Flywheel to create repeatable, predictable success attracting and converting physical therapy patients.

Still, the fact remains that you’re likely faced with shrinking margins, are time-starved, and have a million responsibilities in the clinic. So how do you find the money to invest in all these systems and the time to manage them?

Here’s the big secret: You don’t have to.

Breakthrough offers an all-in-one patient demand software that makes marketing easy. No separate systems for email automation, advertising, SMS/text, or call tracking are needed—all of that is built into a single system with Breakthrough. Our Patient Demand Software empowers private practices to attract and convert patients through proven, top-performing marketing campaigns.

From prebuilt and optimized emails written specifically for physical therapy campaigns to two-way texting and database management, our all-in-one platform enables you to:

Attract

  • Physical therapy ads, email, and SMS marketing help fill your schedules fast
  • Done-for-you past patient reactivation campaigns enable you to increase the lifetime value of your patients
  • Pre-built email campaigns and ad templates for popular cash-based products and services empower to you boost revenue per visit

Convert

  • Lead management and automated follow-up reminders take the guesswork out of following up with prospective patients
  • Instant access to hundreds of online training videos and certification courses makes it simple to train your staff on conversion best practices
  • Call-tracking makes gives you visibility so you can identify areas for process improvements

Measure

  • Intuitive reporting makes it easy to measure the performance and ROI of your marketing campaigns
  • Lead-to-plan of care conversion reports help you identify or rule out possible leaks in your funnel

Breakthrough’s Patient Demand Software has helped hundreds of physical therapy practices get more patient visits, increase revenue per patient, boost profit margins, and grow practice value.
Source: Breakthrough

Breakthrough’s Patient Demand Software has helped hundreds of physical therapy practices get more patient visits, increase revenue per patient, boost profit margins, and grow practice value.

“My practice was in a rough patch financially when we found Breakthrough. Since working with Breakthrough, we’ve doubled our patient visits in 3 years. It gives me peace of mind to know I have a trusted partner to help bring in patients who continue to come and see us, who help spread the word, and who help guarantee our continued financial profit.” —Sean Weatherston, Owner and PT, Altitude Physical Therapy

It’s time to reverse the downward revenue trend in private practice PT. Get your patient demand flywheel turning more quickly—and get your profit margins back where they need to be—with our patient demand platform. Talk with our experts today to see how Breakthrough can transform your practice and bottom line.

Talk with a Breakthrough expert to discuss physical therapy marketing strategies for your practice.

Learn 5 ways to create practice growth and make up for lost revenue in 2023.

5 Ways to Make Up for Lost Revenue in Your Clinic

Are you a physical therapy or chiropractic clinic owner looking for ways to increase revenue and create long-term practice growth?

Many of us are in the same boat. Today’s market conditions have created downward pressure on revenue, upward pressure on costs, and shrinking margins for many private practice physical therapy clinics. A lot of practice owners I’ve talked to recently are wondering how to grow revenue. 

So what do you do in this situation?

We need to figure out how to make up for lost revenue in our clinics, and for physical therapists, we need to make up for the recent 4% Medicare Reimbursement Cut.  

Here are some of the ideas to help you think through this, get your mindset right, and make meaningful changes long-term that create practice growth. 

1. Avoid the Urge to Pull Back — Instead, Focus on Practice Growth 

For most of us (95% of the population), we’re wired so that we usually pull back whenever there’s any sort of danger or threat. This is how our lizard brain works to make us feel safe. 

Robert Kiyosaki shares a story in Rich Dad, Poor Dad that’s relevant here: As a helicopter pilot, one of the key things he was taught was that if you get hit in wartime, you should push forward rather than pull back. 

Although it can be counterintuitive, the same is true for practice owners. When things get tough, we need to double down and develop creative business solutions to create practice growth rather than pull back and get small. 

But that’s easier said than done. 

I’ve been through it myself. Early on in private practice, when I would take a loss or lose money, I would pull back my marketing. I’d try to minimize our costs and somehow think that was going to help me come out on the other end. 

It never worked. 

Usually, I’d go a few months before I figured out that I needed to course correct. 

After surviving that a couple of times, I eventually figured out that when there is revenue loss, when we’re in the red, and when we have more costs than we have income coming in, it is very easy to pull back. 

The only way to get out of it is to go forward. To figure out a way to grow your revenue.

Financial Analysis of a Hypothetical Physical Therapy Clinic

To show you why it’s important to continue growing revenue, let’s look at some hypothetical numbers.

Let’s say you have a clinic producing $100,000/month in revenue, with $95,000/month in costs. In that situation, it’s very difficult to create margin. 

What if your revenue goes from $100K a month down to $97K in a month? 

You had a $5,000 margin per month, now it’s $2,000. So you had a 60% decrease in margin. 

That’s a pretty big deal. 

A lot of owners, at least when we’re being reflexive and reactive, we’ll try to shrink costs down. We think that we can somehow go from $95,000 in costs down to $50,000 or something like that and create margin again. 

That’s not how it works. 

Instead, we have to think about how to take the $100K that went down to $97K, up to $110K or $120K. It’s a better way to business problem solve.

So that’s the first thing to work on in terms of creating a practice growth mindset. You’re almost never going to be in a situation where pulling back and clamping down on costs helps you succeed. 

2. Aim to Fill Space and Fill Schedules 

The second thing for creating practice growth is to understand the game and the scoreboard that we’re playing. 

We’ve invested in space. That’s a fixed cost. We should aim to fill the space. 

If we have 3,000 sqft and we’re seeing 100 visits/week, then we have way too much space.

We can either choose to fill the space or cut down on space. 

Let’s say we estimate the capacity for the space to be 300 visits, right? 

Then we need to ask the question, “What do we need to do to create enough demand for my services that we’re seeing 300 visits a week in this space?” 

If we can’t get visits up or don’t want to, then the next time our lease is up, we can cut back. Maybe we bit off more than we can chew and we need to adjust. That’s fine. 

But eventually, we need to get to a point where we can control the space that we’re in and can maximally fill it. 

In addition to space, we need to fill schedules. If we have four full-time clinicians and each clinician can see 50 visits a week, then our capacity is 200 visits a week. 

Let’s say we’re at 130 visits/week today. Then the game we’re playing is to get up to 200 visits/week. 

We need to create enough demand for our services that both our schedules and our space are full.

3. Don’t Be Afraid of the Waitlist

When I talk to practice owners, I often hear some variation of this story:

“I don’t have a problem of not having enough demand for my services. I have a waitlist. My problem is keeping therapists and hiring. I recently lost a therapist who was with me for years. They went to work for the local hospital system.” 

This is a very real pain. But if you think through it further, you realize the solution really comes back to building demand for your services. 

Let’s say your space was full, schedules were full, and you had a $20,000 margin instead of a $5,000 margin. In that situation, you’d be able to compete better with the hospital system on salary and benefits.

It’s hard to have that conversation without talking about payer mix as well. 

If we can generate $120/hour instead of $90/hour, we could create a lot of lot more margin for the business. 

How do you do that if the schedule is already full and you have a waitlist? 

You increase revenue per patient. 

Bob Kawalick has talked about this, saying something like, “We’re seeing patients covered by $60/hr capped payers, while we have prospective patients covered by $120/hr payers on our waiting lists.”

I’ve heard some owners talk about the waitlist as a bad thing. 

But if we’re created enough demand that we have a waiting list, it might be time to consider either a) adding cash pay services or b) going out of network with those lower payers. In both cases, we’re increasing revenue per patient and generating more revenue without increasing our capacity.

So don’t be afraid of the waitlist and consider optimizing your payer mix. 

4. Increase Per Patient Revenue with Cash Pay Services 

This one is a must in today’s financial climate. There are a number of cash pay services you can add to your practice that both provide value to your patients and provide more cash flow to you. By adding cash pay services you can charge more for a plan of care and create more income to support your traditional services. 

Examples of cash pay services that are working for many practices include therapeutic lasers such as the Lightforce Laser, electrical stimulation such as Neufit, dry needling, fitness classes or facilities, e-commerce (e.g. supplements or other relevant products), or coaching. 

Adding cash pay services is a key way to create practice growth.

5. Develop Ownership Mentality and a Practice Growth Mindset Within Your Team

The final way to create practice growth is something that was a really big error for me in the beginning. And I’ve talked about Jack Stack and the great game of business and also stake in the outcome. They’re essentially the same book. The Great Game of Business is the one that I prefer, but it’s how to be. So most of us, if we have very thin margins, we’re like hiding that from our staff. So they’re not even sure what the score of the game is. 

And that’s not healthy or good. It means we’re internalizing and carrying all the stress with us. 

The team doesn’t understand exactly where we’re at as a company. They don’t know the scoreboard and we’re not being transparent. 

In the Great Game of Business, Jack Stack talks about how he made that transition back in the 80s and he developed owner mentality across everybody in this company. From the C suite the whole way down to the Janitor and everybody else in between in their organizational structure, everybody had ownership mentality. 

When I made that transition, it was a significant for us. It was a game changer. It took a lot of pressure off of me. 

Now, when we have a bad month or a bad quarter, we’re asking ourselves better business questions and getting to a solution more efficiently rather than me having to create the solutions for 100 plus team members that we have here. That’s impossible to do.  

We have very competent,  smart people on our team, so I don’t need to carry all the weight of the company. I’ve empowered my team with transparency and they are going forward, producing solutions, creating new policies, and developing new procedures that help our business across the board. 

Cultivating a Practice Growth Mindset

So we’ve talked about mindset and we’ve talked about some specific strategies you can implement for practice growth.

I hope you got something out of this that helps you shift your mindset and generate some ideas for you so you can increase revenue and create forward practice growth in 2023.  

Interested in learning how Breakthrough can help you increase revenue and create practice growth? Request a demo. 

 

Wondering how to get more physical therapy visits? This article gives you 6 ways to generate consistent visits year-round.

Eliminate Your Slow Season and Create Consistent Patient Flow Year-Round

If you’re reading this article, you’re probably wondering how to get more physical therapy visits scheduled.

In an ideal world, your physical therapy practice would have a steady flow of clients coming in the door all year long. Yet the reality is that most practices have slow seasons, usually around the winter holidays or in the summer months, when they experience a steep decline in visits. During your slow season, you may start looking for ways to get more physical therapy visits —  and fast. 

Many practice owners I’ve talked to feel like they’re on a roller coaster throughout the year. There are times when they can’t seem to keep up with the high number of visits, and there are times when visits slow down substantially. 

I’ve experienced personally how a slow season can result in as much as a 20% loss in annual revenue. This is far too common in our industry.  

The revenue loss that practices experience during these slow seasons can make it challenging to predict hours and pay staff. It can also have a significant impact on the practice’s long-term profitability and ability to stay afloat.   

During these slower times, it’s critical that practice owners change their approach to marketing. Yet what we often see are two common scenarios: 

  1. Accept slow seasons as inevitable and do nothing to change it.
  2. Continue with status quo marketing. Essentially, they continue with the same marketing they’ve been doing or they even cut back on marketing, which makes the lack of patients a self-fulfilling prophecy.

How to Get More Physical Therapy Visits: 6 Proven Strategies

In this section, we explore how to get more physical therapy visits and prevent drops in patient flow during historically slow periods. You will learn 6 proven strategies for creating predictable, consistent growth all year long.

  1. Identify Your Slow Season and Target Past Patients 

The first step to getting more physical therapy visits is to determine when your slow seasons are. For most practices, it’s between Thanksgiving and New Year’s and during the summer months when kids are out of school and people are away on vacation.

By identifying when visits slow down, you can avoid working nine months out of the year only to lose profitability within a few months. 

The next step is to look for ways to reconnect with past clients and encourage them to come in again. 

Your past patient list is the lowest-hanging fruit for your marketing activities. This is true not only in private practice; but in about any business in just about any industry. 

Why? Because the people who have done business with you in the past, if they are satisfied and if they are happy, are much more likely to buy from you in the future. 

Over time, your past patients will be more likely to respond and return for additional care and services, than any other group you could market to. 

This is especially true during the holiday season when the price of advertising to cold traffic goes up and physician referrals often slow down.While various marketing channels can be effective, it’s important to first identify your audience personas and use channels that target those specific populations to achieve the best ROI. 

  1. Plan Your “Greatest Promotion Ever” To Increase Plans of Care 

One of the best ways to get more physical therapy visits throughout the year is to plan a large, “greatest promotion ever” campaign, such as a day of free assessments or exams. 

This approach is an effective way to net you a backlog of patients and plans of care to treat during your typical slow season.

By doing this, I have turned the slow season at my practice into the busiest time of year. And through my work with Breakthrough, I’ve helped hundreds of other practice owners do the same. 

Below are a few keys to success for your promotion: 

  • Before launching the campaign, double-check you are staying compliant with your local practice act. You can tweak the name of the service as needed, e.g. ‘assessment’ or ‘exam’ to remain compliant. I checked with Paul Welk, a health law attorney who focuses on PT, to ensure compliance. 
  • Announce it to your past patients as a celebration of something. That could be a celebration of a milestone in your practice such as an anniversary of a certain number of years in practice. Or it could be a celebration of a staff member’s life event, such as a wedding. Keep it authentic and genuine. Past patients will be more likely to attend to celebrate and congratulate you. 
  • Launch the campaign in the weeks leading up to your slow season and be sure to target past patients in the right channel (see #1). 
  • Run these campaigns only twice a year. This ensures consistent patient flow without overwhelming patients with the same promotion over and over again. 
  1. Prioritize Email Marketing

Scheduling automated emails at least once a week, every week, is a good rule of thumb.  It becomes especially important before and during your slow season to promote reactivations and word-of-mouth referrals. 

Emails can include promotions for events and workshops, as well as educational content with a blog post, new report, or video. Be sure to balance promotional content with goodwill that purely delivers value through education.

One of the most effective types of emails is the single-question email. It’s a short email that poses an easy question to reply to, such as “Have you experienced back pain in the last week? Let me know.” 

The goal is to start a conversation with past patients. If a majority of people say yes, for example, it’s important to think about how to respond to them in a way that delivers value and ultimately converts them to patients. 

One of our clients who sent 500 emails with a single-question email received more than 60 responses and generated 11 plans of care. 

Once you discover an email is effective, put it into a regular, annual rotation. 

For new practices who don’t have established lists, compiling a list of 150 or so friends and family in the local area and promoting a grand opening, a one-year anniversary celebration, or a new location can be a great way to get patients in the door. 

  1. Deploy Direct Mail

A marketing misnomer is that direct mail is dead, but nothing could be further from the truth. 

In fact, a recent report by The Association of National Advertisers found direct mail has a 112% ROI, higher than SMS (102%) and email (93%). 

When you plan your “greatest promotion ever” campaign, also use direct mail to your past patient list.

Once a month, you may also consider sending a simple print newsletter to your patients with a mix of personal stories, education, and promotions.

 

  1. Invest In Online Advertising 

If you would like to expand your reach beyond your past patient list, market your “greatest promotion ever” to cold traffic via online advertising channels such as Facebook, Instagram, and TikTok. 

We recommend running ads a few weeks before the slow season. 

For one of our clients, investing in online advertising for a free event netted 67% of all attendees and resulted in 70 plans of care. 

  1. Create a Marketing Calendar

For any marketing campaign to be effective, you need a plan. Creating a marketing calendar for each month can ensure your team is organized and accountable. 

Be sure to include all marketing campaigns and tasks for every target market, including past patients, the general public, partners (for instance, large employers in your area, or a local gym or yoga studio), physicians, and other referral sources. 

For your big promotion events, schedule direct mail and email campaigns 6 weeks prior to the launch and include a series of social posts in the weeks leading up to the event.

It’s also important to carve out time in your schedule and / or your staff’s schedule every week to devote to marketing to ensure results. 

With a consistent plan in place and a multi-channel marketing strategy, you’ll get a clear understanding of which tactics net the best ROI, and where you’ll need to focus your efforts to have a consistent flow of patients every month.

As you continue to reactivate past patients and attract new ones, you’ll be able to hire more team members or increase staff hours.You’ll be able to invest in growing your practice and gaining more market share. 

How to Get More Physical Therapy Visits with Breakthrough

Breakthrough offers a complete, all-in-one patient demand platform that provides a simple, repeatable way to consistently grow your practice by attracting leads, converting leads into patients, and measuring success. 

Our team of marketing experts has years of experience working with hundreds of private physical therapy practices and delivering guaranteed revenue growth. 

Find out how to get more physical therapy visits and generate consistent visits year-round.

Request a free consultation today.

Marketing tips for physical therapists and chiropractors from the Evidence Based Chiropractor on the Grow Your Practice Podcast.

How to Grow Revenue and Help More People in Your Community

In a recent episode of the Grow Your Practice Podcast, chiropractic marketer Dr. Jeff Langmaid shares his top marketing tips for chiropractors. 

Known as the “Evidence Based Chiropractor,” Jeff is devoted to increasing chiropractic utilization. His great-grandfather was a chiropractor who studied under BJ Palmer nearly 100 years ago. His goal is to continue that legacy as a chiropractor himself and by highlighting the power of chiropractic adjustment through research and marketing. He believes it’s time for conservative care practitioners of all types to step up and create a healthier world by scaling their unique healthcare professions. 

Chad and Jeff discussed the top marketing tips for chiropractors. Some of Jeff’s key principles are to start with your patient database, lead with educational content, and create monthly recurring revenue. By implementing these practices, owners of chiropractic clinics and integrated wellness centers can improve profitability and generate consistent visits. 

Why should practice owners care about marketing? 

Dr. Jeff shared an unfortunate approach that he sees many clinicians make. He labels it the “journey of professional indifference.” 

Every day in your community, there are people undergoing unnecessary surgeries, taking unnecessary medications, and receiving unnecessary injections that affect them and their families for the rest of their lives. Opioid addictions are by far the worst they have ever been, largely due to doctors overprescribing opioid painkillers after surgery. 

The “journey of professional indifference” describes the approach where a practice owner passively waits for patients to come to them. These patients may have already undergone surgery or another intervention. They could have been referred by their physician or found you as a last hope. 

Whether you’re a PT, OT, or DC you are an integral part of a patient’s journey. You have the ability to get in earlier in a patient’s journey and help them take their health into their own hands. So they can avoid the fate that so many people in your community fall into. 

“If you care about the health of the people in your community, you need to get out there and tell your story,” Langmaid said. “You have to be proactively answering the questions people have about their health. The more you can build trust and rapport, the more you can help people in your community avoid the fate that so many have fallen into.” 

So you want to help more patients. Where to start? 

Dr. Jeff and Chad both recommend that you always start with your warmest audience. These are the people you have already seen. People who likely already know, like, and trust you. Reach out to your existing or past patient database. Email them consistently to let them know you’re around. 

Share educational content in your emails and invite them to something to learn more. A webinar, a workshop, or an appointment. Avoid using jargon or overly medical terms. For instance, if you’re writing an email to educate about radiculopathy, use terms like ‘how to tell if your arm pain is coming from your neck’ instead of the actual term ‘radiculopathy.’ Use patient-centric language and offer something of value. Then invite them to come in if they’re still not seeing relief. 

The key is to engage with your patient database consistently. Being consistent is what most practices struggle with most. Patient Demand software can help you automate this process, enabling you to choose from hundreds of pre-written and customizable campaigns. 

Top 3 Marketing Tips for Chiropractors 

When it comes to getting started with marketing, the lowest-hanging fruit is marketing to your past and existing patients. But that’s not where your marketing should end. To reach a broader audience and help more people in your community, you eventually need to create demand beyond your existing list. 

Here are the top 3 marketing tips for practice owners:

1. Lead with Patient Education: Teach and Invite

Jeff’s core philosophy is to teach and invite consistently. If you show up and teach, engage, entertain, and then invite – and you do that consistently – then you’re going to see success. Lead with educational content, then invite them to something: Say give us a call, hop on the schedule, join the webinar, or come to a workshop. 

This methodology applies to all audiences: past patients, existing patients, and cold traffic (people who haven’t interacted with you before). As practice owners, we often have this resistance to sales and marketing. We think we’re going to provide high quality-of-care and evidence-based practice, then just grow by word-of-mouth referral. But we need to be getting out there and educating, building marketing systems, teaching, and inviting. The reality is that marketing is just educating people in your community and showing them how you can help solve their health problems. 

Most people equate marketing with paid marketing and discount advertising. That’s just a small piece. The majority of your marketing should lead with education.

2. Avoid Discount Advertising

Tens of thousands of providers are offering deep discount advertising on a regular basis. This is not a cost-effective marketing strategy. Why? Most often, patients that come in because they saw an ad for a discounted service are not the people that are going to stay, pay, and refer. They are deal shoppers. And what do deal shoppers do? They shop for deals! So when they take advantage of that offer, you’re going to notice that there’s a small percentage of them that actually stick around. You’re going to get dramatically fewer visits from someone who comes in from discount advertising compared to someone who comes in through educational content. In most cases, Jeff recommends sticking to the teach-and-invite methodology over discount advertising.

When IS it okay to offer discount advertising? If you’re doing it to keep your doors open in the short term, that may be appropriate for you. Or, if you’re already doing everything else right, and you want to sprinkle on some discount advertising, that’s fine. But Jeff recommends first leveraging free or lower-cost options. This includes marketing to past and existing patients, teaching and inviting, and leveraging retargeted online advertising. 

3. Create Monthly Recurring Revenue

There are ways to create monthly recurring revenue and this is a great way to diversify your income stream. You can make your practice more durable and less vulnerable. The goal is here to create monthly recurring revenue that meets your minimum viable monthly expenses each month. If you can have recurring revenue that meets your expenses, working in your practice becomes a lot more fun and way less stressful. 

This does not mean changing your business model or giving up patient care. This is about diversifying income streams, reducing stress and increasing revenue in a patient-centric way. Dr. Jeff and his business partner Jason identified three primary ways that most clinicians can implement this in a way that makes sense:

  • Provide ongoing services

    This can look like a monthly movement assessment, a monthly check-in, or any type of maintenance care that makes sense for you. After your patients complete their plan of care, have them check in with you once a month. A majority of the time this is warranted and is not overtreating. Your patients come in because they have a problem and they come back for accountability. It’s better for the patient and better for you. Many of us have movement-based facilities that can be leveraged for a monthly check-in, but most of us don’t do it. A monthly check-in is a great way to increase patient visits and create monthly recurring revenue.

  • Open an e-commerce store

    Sell items that supplement your services. Supplements are a great example of what you can sell in an online store. We know that between 50 to 70% of people going to conservative care providers take supplements each and every day, whether it’s a multivitamin, Vitamin D, Omegas, etc. Other options could include exercise props, therapeutic heating/cooling devices, and ergonomic products for sleep or work as examples. The key here is to create auto-recurring revenue to have an online store that drop-ships direct to your patient. This way, you don’t need to have the inventory and utilize space in your clinic. Better for the patient, better for you.

  • Offer online coaching

    This could look like anything from telehealth all the way up to lifestyle coaching. For many providers, this may feel like very new territory, but there’s an avenue there to create monthly revenue by providing value on an ongoing basis. This can be leveraged at scale online. You can create courses that can be sold online without actually requiring significant amounts of your time on an ongoing basis.

Summarized Marketing Tips for Chiropractors

Practice owners wanting to grow revenue and help more people in their community can start by: 

  1. Consistently engaging your past and existing patient database. Lead with patient education. Teach and invite. 
  2. Avoid overusing discounts in your online advertising. 
  3. Come up with a strategy to create monthly recurring revenue. 

Would you like to be able to automatically create educational campaigns for your patients and community, without much effort? Patient Demand software can help. 

See How It Works.